Does Mira work on Adobe Commerce Cloud?

Yes. Adobe Commerce on-prem and on Adobe Commerce Cloud both connect via Magento's REST and GraphQL APIs.

How does Mira handle multi-store and multi-language?

Each Magento store view maps to a Serviceform workspace. You choose which knowledge is shared and which is store-specific. Mira replies in the shopper's language regardless of the store view they entered through.

Can Mira generate and apply Magento promotions?

Yes. With the right permissions, Mira can issue cart-price-rule coupons and apply them inside the conversation.

Does Mira support headless Magento setups?

Yes. Mira lives on the front end as a chat widget, completely decoupled from your Magento theme, works the same on Hyvä, PWA Studio, custom Next.js front ends, or the default Luma.

Serviceform for Magento

The AI agent built for Magento stores.

Securely connect Mira to Adobe Commerce or Magento Open Source. Your customers' order history, catalogue and policies are at her fingertips, without exposing them to anyone else's LLM.

Start free trial Book a demo

Rated 4.9★ by our Magento merchants. Built on Magento's REST/GraphQL.

Trusted by 1,500+ brands on Magento, Adobe Commerce and headless setups.

Stockmann
RE/MAX
Renault
Maskun
Comprarcasa
Moberg
EU Business School
BE Group

Native to Magento

Customer experience backed by Magento data

Use data directly from Magento to respond fast, accurately and in the customer's own language.

Real-time catalogue & inventory

Mira reads your Magento product, attribute and inventory APIs. Configurables, bundles, simples and virtuals all handled out of the box.
Personalisation at scale

First name, shipping address, last order, loyalty tier, Mira pulls it from Magento and stitches it into each reply. Automated, never robotic.
Intent and sentiment, by message

Advanced classification on every incoming message. Track returns, refunds and urgency separately, so Mira prioritises the right ones for your team.

More revenue, fewer tickets

Lift the top line. Cut the bottom line.

How Magento brands lift revenue-per-visitor by up to 32% and resolve up to 60% of conversations without a human in the loop.

Search that actually sells Visitors don't bounce when "red trail runners, EU 43, vegan" returns three real SKUs they can buy right now. Mira reads the question the way a salesperson would.

Red trail runners, EU 43, vegan, under €150?

Vegan upper

Salomon Sense Ride

€135

Vegan upper

Hoka Speedgoat 5

€145

Vegan

La Sportiva Bushido

€129

Discounts only when they move the needle Mira reads the basket and the visit history. The hesitating first-timer sees a code; the loyal customer who would have bought anyway never does.

Visitor signal 3rd visit · cart €76 · hesitating

Won't pay full Likely with a nudge Buying anyway

Code generated FIRST8-A7F2

Bigger baskets, not bigger ad spend When a shopper stalls one step before paying, Mira nudges them back with a relevant add-on, over chat, WhatsApp, or wherever they originally walked in.

Basket €73 / €85

Pegasus 41€105

Cushion socks ×1€12

€12 from free shipping

Mira suggests Performance insoles
pairs with Pegasus 41

Every conversation, measured to the euro Tie every reply to the revenue it generated. CFO-grade attribution so customer ops finally gets credit for what it earns.

Conversations

12,840

Revenue · 30d

€184k

AOV uplift

+18%

Auto-resolved

62%

14 days Revenue attributed to Mira

Order updates that answer themselves 'Where's my package?' is the most common ticket in commerce and the easiest to remove. Mira pulls live shipment data and replies in the customer's own language.

Where is order #SF-19284?

Order #SF-19284 · DHL Express

1 Placed Mon

2 Packed Mon

3 Shipped Tue

4 Out Wed

5 Delivered

Fix orders before they ship the wrong thing The window between 'I bought the wrong size' and 'it's already in transit' is short. Mira catches it in seconds, and edits the order in your store.

Order #SF-19284 · before fulfillment caught in time

~~Pegasus 41 · EU 42~~ Pegasus 41 · EU 43
~~Helsinki Mannerheimintie 12~~ Espoo Tapiolan keskus 3
Refund applied €15.00

Workflows that span your whole stack Update an ERP, send to a 3PL, write back to your CRM. Mira chains real API calls inside one conversation. No agent ever opens a second tab.

Customer asks Chat

→

Check stock Magento

→

Reserve ERP

→

Confirm CRM

Every channel in one calm inbox Web, WhatsApp, Instagram, email and SMS. Your team works in one place, with one set of macros, one set of metrics, one Mira behind the front line.

AM

Anna M. 10:27
Hi! Where is my order #SF-19284?
WhatsApp
JR

Juan R. 10:24
Need to swap size on weekend order…
Email
SS

Saara S. 09:43
Saw your story, do you have size 38?
Instagram

Triage that knows the difference between a fan and a fire Mira scores every message for urgency, intent and tone. The angry refund and the high-intent buyer rise. The routine FAQ gets handled before an agent sees it.

High Frustrated Refund VIP · 3rd refund 92
High Curious Pre-sale Cart €184 84
Low Neutral Shipping policy Cold visitor 22

Every brand from one cockpit Same workspace, separate identities. Each brand keeps its tone, language mix and reporting; your ops team keeps their sanity.

P Pace & Co

FI · SE

Tickets 1280

CSAT 4.8

O Outlet store

Tickets 940

CSAT 4.6

B B2B portal

EU · UK

Tickets 312

CSAT 4.9

Profiles your team would build by hand, if they had time Every order, every return, every conversation. Lifetime value, preferred language, last product touched, loaded before your agent has even clicked reply.

Anna Mäkinen VIP

LTV

€2,140

Orders

Returns

Channel

FI Last: navy hoodie · returned size up · Browsed: trail shoes ×3 today

Templates that read like a person wrote them Mira fills the gaps automatically, first name, current order, country, ETA. The result reads like a thoughtful message, sent in seconds.

Template

 Hi {{first_name}}, your
order {{order_id}} is on its
way to {{city}}. ETA {{eta}}.

→

Sent in 0.6s

Hi Anna, your order #SF-19284 is on its way to Espoo. ETA Wed 16:00.

Be there on the channels they already trust WhatsApp at 11pm, SMS during the commute, a voice call when they need a human. Same Mira, same memory, same store data, across every channel.

WhatsApp 23:14

Cancel my last order?

Done, €58 back in 3 days.

SMS 08:42

When will it arrive?

Out for delivery, Wed by 16:00.

Voice 14:30

Live · 04:32

Routing to human

Anna Mäkinen Same memory · same store data · across all three

VIP

Built for Magento

Turn your Magento store into a profit center

Everything Mira does on Shopify, plus the bits that matter for enterprise Magento builds.

AI search across complex catalogues

Configurable products, multi-attribute filters, layered navigation. Mira handles it conversationally so shoppers don't have to.
Live chat + every channel

Real-time visitor engagement on-site, plus WhatsApp, Instagram, Messenger, email and SMS, all in one inbox.
Macros & rules engine

Template replies with custom variables. Combine rules and macros to automate up to 40% of repetitive tickets with personalized answers.
Multi-store, multi-language

Connect every Magento store view in one Serviceform workspace. Localised replies per store view, shared knowledge where it makes sense.
Books, schedules, follows up

Calendar-aware appointments for showrooms, demos and consultations, with reminders on the channel the customer prefers.
Enterprise-grade compliance

EU data residency, SOC 2-aligned controls, PII redaction, full audit trail. SSO and SCIM for your team.

It catches contradictions a human salesperson would miss at 11pm on a Sunday, and then sells the right car anyway.

Sales manager · Dealership group · European auto group

Mira reads our live catalogue. When a sofa is out of stock she offers two real alternatives in stock today, and the basket size goes up.

Anna K. · Ecommerce manager · Maskun

Install

Connect Magento in a single afternoon.

Whether you're on Magento Open Source, Adobe Commerce or a headless front end.

1. Connect Magento Generate an integration token in Magento. Paste it into Serviceform. Mira authenticates and starts indexing.
2. Train on your store We import your catalogue, FAQ, policies and brand voice. Your team approves a sample of generated replies.
3. Pick your channels Web chat, WhatsApp, Instagram, Messenger, email and SMS, activate the channels that matter for your audience.

Frequently asked

Questions other Magento teams asked.

Does Mira work on Adobe Commerce Cloud?

Yes. Adobe Commerce on-prem and on Adobe Commerce Cloud both connect via Magento's REST and GraphQL APIs.
How does Mira handle multi-store and multi-language?

Each Magento store view maps to a Serviceform workspace. You choose which knowledge is shared and which is store-specific. Mira replies in the shopper's language regardless of the store view they entered through.
Can Mira generate and apply Magento promotions?

Yes. With the right permissions, Mira can issue cart-price-rule coupons and apply them inside the conversation.
Does Mira support headless Magento setups?

Yes. Mira lives on the front end as a chat widget, completely decoupled from your Magento theme, works the same on Hyvä, PWA Studio, custom Next.js front ends, or the default Luma.

Try Mira on Magento

See Mira on your Magento store, with your catalogue.

A solutions architect connects your Magento, trains Mira and walks you through real conversations from your own data. 30 minutes, no commitment.

Start free trial Book a strategy call

Other platforms

The VIP Brief

The benchmarks. The wins. The hard lessons.

Two minutes every Thursday. What 1500+ ecommerce stores tested this week, and what actually moved the number.

Eight tools. One revenue lift.

Industries we make money for.

Everything you need to ship faster.

The AI agent built for Magento stores.

Customer experience backed by Magento data

Real-time catalogue & inventory

Personalisation at scale

Intent and sentiment, by message

Lift the top line. Cut the bottom line.

Search that actually sells Visitors don't bounce when "red trail runners, EU 43, vegan" returns three real SKUs they can buy right now. Mira reads the question the way a salesperson would.

Discounts only when they move the needle Mira reads the basket and the visit history. The hesitating first-timer sees a code; the loyal customer who would have bought anyway never does.

Bigger baskets, not bigger ad spend When a shopper stalls one step before paying, Mira nudges them back with a relevant add-on, over chat, WhatsApp, or wherever they originally walked in.

Every conversation, measured to the euro Tie every reply to the revenue it generated. CFO-grade attribution so customer ops finally gets credit for what it earns.

Order updates that answer themselves 'Where's my package?' is the most common ticket in commerce and the easiest to remove. Mira pulls live shipment data and replies in the customer's own language.

Fix orders before they ship the wrong thing The window between 'I bought the wrong size' and 'it's already in transit' is short. Mira catches it in seconds, and edits the order in your store.

Workflows that span your whole stack Update an ERP, send to a 3PL, write back to your CRM. Mira chains real API calls inside one conversation. No agent ever opens a second tab.

Every channel in one calm inbox Web, WhatsApp, Instagram, email and SMS. Your team works in one place, with one set of macros, one set of metrics, one Mira behind the front line.

Triage that knows the difference between a fan and a fire Mira scores every message for urgency, intent and tone. The angry refund and the high-intent buyer rise. The routine FAQ gets handled before an agent sees it.

Every brand from one cockpit Same workspace, separate identities. Each brand keeps its tone, language mix and reporting; your ops team keeps their sanity.

Profiles your team would build by hand, if they had time Every order, every return, every conversation. Lifetime value, preferred language, last product touched, loaded before your agent has even clicked reply.

Templates that read like a person wrote them Mira fills the gaps automatically, first name, current order, country, ETA. The result reads like a thoughtful message, sent in seconds.

Be there on the channels they already trust WhatsApp at 11pm, SMS during the commute, a voice call when they need a human. Same Mira, same memory, same store data, across every channel.

Turn your Magento store into a profit center

AI search across complex catalogues

Live chat + every channel

Macros & rules engine

Multi-store, multi-language

Books, schedules, follows up

Enterprise-grade compliance

Connect Magento in a single afternoon.

Questions other Magento teams asked.

See Mira on your Magento store, with your catalogue.

The benchmarks. The wins. The hard lessons.

Eight tools. One revenue lift.

Industries we make money for.

Everything you need to ship faster.

The AI agent built for Magento stores.

Customer experience backed by Magento data

Real-time catalogue & inventory

Personalisation at scale

Intent and sentiment, by message

Search that actually sells | Visitors don't bounce when "red trail runners, EU 43, vegan" returns three real SKUs they can buy right now. Mira reads the question the way a salesperson would.

Discounts only when they move the needle | Mira reads the basket and the visit history. The hesitating first-timer sees a code; the loyal customer who would have bought anyway never does.

Bigger baskets, not bigger ad spend | When a shopper stalls one step before paying, Mira nudges them back with a relevant add-on, over chat, WhatsApp, or wherever they originally walked in.

Every conversation, measured to the euro | Tie every reply to the revenue it generated. CFO-grade attribution so customer ops finally gets credit for what it earns.

Order updates that answer themselves | 'Where's my package?' is the most common ticket in commerce and the easiest to remove. Mira pulls live shipment data and replies in the customer's own language.

Fix orders before they ship the wrong thing | The window between 'I bought the wrong size' and 'it's already in transit' is short. Mira catches it in seconds, and edits the order in your store.

Workflows that span your whole stack | Update an ERP, send to a 3PL, write back to your CRM. Mira chains real API calls inside one conversation. No agent ever opens a second tab.

Every channel in one calm inbox | Web, WhatsApp, Instagram, email and SMS. Your team works in one place, with one set of macros, one set of metrics, one Mira behind the front line.

Triage that knows the difference between a fan and a fire | Mira scores every message for urgency, intent and tone. The angry refund and the high-intent buyer rise. The routine FAQ gets handled before an agent sees it.

Every brand from one cockpit | Same workspace, separate identities. Each brand keeps its tone, language mix and reporting; your ops team keeps their sanity.

Profiles your team would build by hand, if they had time | Every order, every return, every conversation. Lifetime value, preferred language, last product touched, loaded before your agent has even clicked reply.

Templates that read like a person wrote them | Mira fills the gaps automatically, first name, current order, country, ETA. The result reads like a thoughtful message, sent in seconds.

Be there on the channels they already trust | WhatsApp at 11pm, SMS during the commute, a voice call when they need a human. Same Mira, same memory, same store data, across every channel.

Turn your Magento store into a profit center

AI search across complex catalogues

Live chat + every channel

Macros & rules engine

Multi-store, multi-language

Books, schedules, follows up

Enterprise-grade compliance

Connect Magento in a single afternoon.

Questions other Magento teams asked.

See Mira on your Magento store, with your catalogue.

The benchmarks. The wins. The hard lessons.

Search that actually sells Visitors don't bounce when "red trail runners, EU 43, vegan" returns three real SKUs they can buy right now. Mira reads the question the way a salesperson would.

Discounts only when they move the needle Mira reads the basket and the visit history. The hesitating first-timer sees a code; the loyal customer who would have bought anyway never does.

Bigger baskets, not bigger ad spend When a shopper stalls one step before paying, Mira nudges them back with a relevant add-on, over chat, WhatsApp, or wherever they originally walked in.

Every conversation, measured to the euro Tie every reply to the revenue it generated. CFO-grade attribution so customer ops finally gets credit for what it earns.

Order updates that answer themselves 'Where's my package?' is the most common ticket in commerce and the easiest to remove. Mira pulls live shipment data and replies in the customer's own language.

Fix orders before they ship the wrong thing The window between 'I bought the wrong size' and 'it's already in transit' is short. Mira catches it in seconds, and edits the order in your store.

Workflows that span your whole stack Update an ERP, send to a 3PL, write back to your CRM. Mira chains real API calls inside one conversation. No agent ever opens a second tab.

Every channel in one calm inbox Web, WhatsApp, Instagram, email and SMS. Your team works in one place, with one set of macros, one set of metrics, one Mira behind the front line.

Triage that knows the difference between a fan and a fire Mira scores every message for urgency, intent and tone. The angry refund and the high-intent buyer rise. The routine FAQ gets handled before an agent sees it.

Every brand from one cockpit Same workspace, separate identities. Each brand keeps its tone, language mix and reporting; your ops team keeps their sanity.

Profiles your team would build by hand, if they had time Every order, every return, every conversation. Lifetime value, preferred language, last product touched, loaded before your agent has even clicked reply.

Templates that read like a person wrote them Mira fills the gaps automatically, first name, current order, country, ETA. The result reads like a thoughtful message, sent in seconds.

Be there on the channels they already trust WhatsApp at 11pm, SMS during the commute, a voice call when they need a human. Same Mira, same memory, same store data, across every channel.