+62%
pre-qualified applications
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EU Business School · Customer story
EU Business School scaled admissions chat.
EU Business School runs campuses in Barcelona, Geneva, Munich and online, with prospective students applying from 100+ countries. Admissions was bottlenecked by the same questions answered hundreds of times a week.
5
campuses, one agent
24/7
across every timezone
— The challenge
What wasn't working.
Prospective students from 100+ countries asked the same questions: program details, language requirements, scholarships, deadlines. Admissions counselors spent most of their time on routine info, not on conversion.
Application drop-off was concentrated in the early stages — students who started but never finished the form.
— The solution
What we deployed.
Serviceform deployed an AI agent that answers program questions in 95+ languages, pre-checks eligibility, and assists with the application form inline.
Counselors get pre-qualified leads with the student’s background already on file.
- AI agent Multilingual chat Application capture Calendar booking
— The result
What changed.
Pre-qualified applications rose 62%. Counselors now spend their time on high-intent students, not on FAQ duty.
The VIP Brief
The benchmarks. The wins. The hard lessons.
Two minutes every Thursday. What 1500+ ecommerce stores tested this week, and what actually moved the number.